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Shipping Policy and Return Policy

Shipping and Return Policies

Shipping Policy: Shipping is calculated as a flat rate, based on the weight of the items you are purchasing. This is done by our shopping cart automatically, and requires no additional work on your end -- all you have to do is add the items you would like to purchase to your shopping cart, and the shopping cart will compute the shipping charges for you automatically. All orders are shipping usually the same day, but in some cases, can take as long as 2-3 business days to ship. Items are shipped using FedEx in most cases, but can be shipped using USPS, or UPS depending on circumstances.


Note: Orders shipped to P.O. boxes cannot be shipped via FedEx, or UPS.


International Orders: Shipping for international orders is done slightly differently. For Canadian orders specifically, there is no difference in price from a US based order. This means that if you are Canadian, and you place an order with us, we will charge the same freight charges that we would charge a customer living in the United States. For other countries, at the moment, we are trying something different. We are charging the same freight rates that we charge to US and Canadian customers in an effort to assess whether or not we can continue to do this, based on the amount of volume we process in orders. This means that the more you order from us, the more we can continue to charge flat shipping rates for all countries! This policy may be changed at any time, and is currently effective as of June 1st, 2006.


Return Policy: All items can be returned in original packaging, unworn, 30 days from delivery date, for a refund. You must contact us to obtain a Return Merchandise Authorization number to return your products for refund. If you do not obtain a Return Merchandise Authorization number, and simply attempt to return the item, the package will be rejected, and you will have to pay to ship it to us again. So please, save our company, and yourself some trouble, and just be sure to contact us to obtain your Return Merchandise Authorization number -- it only takes 5 minutes.  Clearance sale items are sold final, and are not eligible for return.


Important Notes About Our Return Policy: All refunds are issued by company check, regardless of your original method of payment. This policy is designed to prevent fraud. There is a 15% restocking fee on all return orders. There are no exceptions to this policy, so please do not ask if you can be exempt from the restocking fee. Since our return policy is longer than most online lingerie retailers (most offer 7-14 day returns), this gives our customers enough room to determine if they like a product or not. Unfortunately, as is our experience in the "brick-and-mortar" business arena, it also gives customers enough room to wear a product, and then return it for their money back -- unscrupulously. The restocking fee is designed to prevent that practice from taking place.


This policy is specific to our Lingerie Line: If the item has been "tried on", it cannot, under any circumstances be returned. This is State Law, and as such, has been made part of our policy. If you are issued a Return Merchandise Authorization number, and it is determined that the item has been "tried on", you will not be refunded.


By purchasing any merchandise from us, you agree to these policies, and authorize us to pursue damages (including but not limited to, rebilling you for products sold in the event of a chargeback) in the event that you do not adhere to these policies, or attempt to circumvent them. Further, unless your order was placed fraudulently (meaning someone stole your credit card or check book), you waive your right to pursue chargeback privileges with your credit card issuer, and agree that this policy can be used to defer any chargeback you place against us that is not in line with our policies above. This means for example, if we issue you a company check for your refund, you cash the check, and then you attempt to charge us back for the merchandise through your credit card issuer, which would be a double-refund, we reserve the right to inform your credit card issuer that you agreed to these policies and that you have also waived your right to charge us back for any merchandise, effectively holding yourself responsible for the charge. To make a long story short, just be honest, like most of our customers are, and we'll get along just great!

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